Do you feel a rush of fear each time your finger hovers over the “publish” button on your content campaign?
You should. 😉
I’m not saying this to scare you.
But the truth is, a single “publish” of the wrong content can send your brand spiraling, accumulating tons of hate messages, and even losing millions of dollars (as I’ll show you in an example later on). 😨
So how can you avoid nightmares like this?
You can’t. Not entirely. There will always be that god-awful rainy day when you click “go” on the wrong campaign.
The good news is, there’s a way to lessen the chances this happens.
It’s by studying terrible past campaigns, learning from them, and keeping those lessons beside you each time you sit down to craft content for a new campaign.
Ready to look at four content campaigns you should never emulate?
Let’s go!
4 Terrible Content Campaigns You Should Never Follow (+ Important Takeaways That Belong on Your Bathroom Mirror)
Horror storytelling time.
Let’s get into a Thanksgiving spread ad that’ll either make you laugh or throw up…
…a campaign that lost a company over £20 million…
…a social media post that was ridiculed by (then) presidential candidate Elizabeth Warren…
…and more.
1. Giant Food’s Thanksgiving Gaffe
Thanksgiving is synonymous with delicious homecooked food and family gatherings.
That said, things were a tad different this year due to the COVID-19 pandemic.
Big gatherings were discouraged by the government. Guidelines were posted on avoiding “shared” food and utensils.
So when you see an ad like this, you’ll either burst into a confused laugh or run to the bathroom and throw up.
I know, right?
It’s just wrong.
Even the phrasing “super spread” is a gaffe that reminds us of the “super spreaders” of the virus.
What’s more, it’s insensitive.
With the massive job loss brought about by the pandemic, millions of people struggle to pay their rent and buy food. Who’s thinking of a “super spread” at this time?
Takeaway: Stay away from tone-deaf content. Be careful and sensitive in your campaigns.
2. Chase’s Financial Woes Poem
I know, we all like to laugh at our money mistakes.
We like hanging out with friends on a Friday night and going over that stupid expense we should never have made.
Or the fact that our savings aren’t what we’d like them to be.
But when someone else starts laughing at us?
That’s another story.
So when Chase released a #MondayMotivation tweet that seemingly ridiculed people’s inability to save…
…you can guess the outcome.
Check out their post.
The response was vicious.
It all got 10x worse when senator Elizabeth Warren tweeted back with her own poem.
.@Chase: why aren’t customers saving money?
Taxpayers: we lost our jobs/homes/savings but gave you a $25b bailout
Workers: employers don’t pay living wages
Economists: rising costs + stagnant wages = 0 savings
Chase: guess we’ll never know
Everyone: seriously?
#MoneyMotivation pic.twitter.com/WcboMr5MCE— Elizabeth Warren (@SenWarren) April 29, 2019
Takeaway: If you started your business only to make money, you should close it down right now, basically. Also, don’t ridicule the people you serve. I know, it sounds obvious. But ridicule comes in many forms. So, don’t assume people are stupid. Don’t condescend. Don’t say anyone isn’t good enough.
Bottom line: always come from a place of empathy and help, never criticism.
3. Hoover’s Free Tickets Ad
Ever watch a whole supermarket presentation to get the free potato peeler at the end?
If you have, you’ll understand the commotion caused by this campaign.
Hoover’s campaign was one of the biggest mistakes in marketing history.
Here’s how it went.
- People were offered two free flights to America when they bought £100 of Hoover products.
- 200,000 people joined the promotion.
- A ton of these people didn’t really want or need the products, so thousands of 2nd hand Hoover products were put up for sale.
- Hoover ramped up sales to £30 million. However, the total cost of the campaign was £50 million, excluding the lawsuits and plunge in trust from angry customers.
Ouch.
Takeaway: Never sell to people who aren’t qualified to buy your product. You want to find a need in the market and fill it, not force people to buy just to ramp up sales. Also, don’t offer £600 tickets in exchange for buying £100 products. The math just doesn’t work. 😉
4. Great Escape Publishing’s Evergreen Emails
Ok, this one is subtler.
But I wanted to show you something less glaring, to make sure you stay away from the grayer areas of content campaigns.
You know, the campaigns that won’t bring an army of angry people with pitchforks to your doorstep…
…but also won’t work as well as you hope.
Here’s one of Great Escape Publishing’s emails.
Reading it you’re thinking, “that’s not so bad.”
And it’s not.
The only problem is, it probably won’t resonate with a ton of people.
Sure, many of us still dream of becoming travel writers.
Someday.
But right now, we’re stuck at home. Stuck in our cities or countries. Travel restrictions are still in place.
If you wrote this email, prepare for it to get deleted or saved for “later” (which never comes in the world of content campaigns, by the way).
Takeaway: Be flexible. Don’t stick to your content campaign just because you spent weeks planning it. For example, we threw out our entire content calendar and pivoted with brand new post ideas when the COVID-19 pandemic hit. Like this one: Content Creation During a Pandemic: 17 Hot Topics Right Now.
How to Avoid Content Campaign Gaffes for Good
I know, it’s super scary.
Your finger hovers over “publish,” and you wonder what’ll happen next.
You’ve heard the horrific stories of content campaigns gone wrong, and you shudder.
But don’t worry. In time, the worst mistakes become the best lessons.
Plus, you have a plethora of past mistakes and lessons to guide you.
So go ahead. Write down the four takeaways I’ve listed here and post them on your bathroom mirror.
Take them with you each time you sit down to create a new content campaign.
Chances are, your new campaign will avoid the “bad,” surpass the “meh,” and go into the realm of “aha, great!”
More Resources:
- Content Marketing: The Ultimate Beginner’s Guide to What Works
- 10 Content Marketing Skills You Need to Master (Plus Tips on How to Master Them)
- 5 Ways to Use Psychology to Improve Your Content Marketing
Image Credits
All screenshots taken by author, December 2020
