![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/shutterstock_1140415796-760x400.webp)
80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]
According to a new study, 80% of consumers are having positive chatbot experiences.
About
Matt G. Southern, Senior News Writer, has been with Search Engine Journal since 2013. With a bachelor’s degree in communications, Matt specializes in gathering details, checking facts, and making complex subjects easy to understand. In addition to writing articles, Matt oversees strategy development for SEJ’s news department.
Articles
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/shutterstock_293274554-760x400.webp)
Google: Mobile Speed Should Be an Ongoing Priority
Google encourages businesses not to think of mobile speed as a one-and-done fix. It should be an ongoing priority.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/google-report-spam-760x400.webp)
Google My Business Introduces a New Way to Report Spam
Google has developed a new solution for reporting fraudulent activity relating to Google My Business and Maps.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/google-domain-property-760x400.webp)
Google Search Console Makes it Easy to See All Data for a Whole Domain
Google is introducing domain properties in Search Console, which makes it easy to track all data for a whole domain.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/instagram-engagement-760x400.webp)
Instagram Video Posts Receive Twice the Engagement of Other Post Types [STUDY]
A study on Instagram engagement discovered that video posts receive 2x engagement of other post types.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/linkedin-salary-760x400.webp)
LinkedIn Job Listings Now Inform Users Where They Could Make More Money
LinkedIn is rolling out a salary comparison tool to help professionals discover where they could make more money.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/shutterstock_1283514166-760x400.webp)
Facebook Introduces a Premium Ad Offering for Video Advertisers
Facebook is rolling out a premium ad program called Showcase, which lets advertisers target the highest-quality videos.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/google-lighthouse-760x400.webp)
Google: Lighthouse Measures How Fast a Site Loads for Actual Users
Google’s John Mueller recently stated that Lighthouse metrics are an indication of how fast a site performs for actual users.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/shutterstock_1211624446-760x400.webp)
Google Expands Call-Only Ads With More Text
Google is upgrading call-only ads with the option to add up to two headlines and more text in the description. The update, rolling out in...
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/test-my-site-tool-760x400.webp)
Google Rebuilds ‘Test My Site’ Tool From the Ground Up
Google launches a rebuild of the Test My Site tool which allows site owners to accomplish more in one place.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/shutterstock_1043820169-760x400.webp)
Facebook Messenger Tests a Separate Folder for Business Messages
Facebook is testing a new way of organizing messages from business pages in Messenger.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/google-featured-snippets-760x400.webp)
New Google Featured Snippets Combine Content From Multiple Publishers
Google is now displaying featured snippets that pull content from multiple publishers and combine it into one result.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/google-product-search-results-760x400.webp)
Google is Letting All Online Retailers Upload Product Data to Search Results
Google announced it is expanding Merchant Center capabilities to all online retailers allowing them to directly provide up-to-date product information.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/shutterstock_364039061-760x400.webp)
Google Advises Against Using Tag Manager to Implement Structured Data
Google’s John Mueller advises SEOs not to implement structured data using Google Tag Manager.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/responsive-display-ads-760x400.webp)
Google Introduces 3 New Features for Responsive Display Ads
Google is rolling out three new features for responsive display ads that are designed to improve functionality and reporting capabilities.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/shutterstock_744203917-760x400.webp)
Google: Using Hidden Text for Screen Readers Will Not Hurt Rankings
Google’s John Mueller has stated that using hidden text to provide context to screen readers will not cause any problems.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/predefined-reports-760x400.webp)
Google Ads Makes Predefined Reports Easier to Access
Google Ads is making it easier for users to find predefined reports for the dataset they’re viewing.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/shutterstock_641623102-760x400.webp)
Google Ads’ Universal App Campaigns Are Now Just ‘App Campaigns’
Google is rebranding Universal App Campaigns, which are now known simply as “App campaigns.”
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/amphtml-ads-760x400.webp)
Google Serves 11X More AMPHTML Ads Compared to Last Year
The number of AMPHTML ads served by Google has grown 11x year-over-year.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/youtube-strikes-760x400.webp)
YouTube Updates its Strike System for Community Guideline Violations
YouTube is making changes to how it gives strikes to users who violate the community guidelines.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/shutterstock_1090624820-760x400.webp)
Google Ads Updates Mobile Speed Score for Landing Pages
Google Ads has changed the way it calculates mobile speed score, which is located in the Landing Pages tab.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/shutterstock_613464041-760x400.webp)
Google Opens Up .Dev Domain Name Registry to Everyone
For the first time, Google is letting anyone register a domain using its .dev extension.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/shutterstock_691560889-760x400.webp)
Google: Don’t Worry About Malicious Backlinks, We Ignore Them
Google’s John Mueller says site owners shouldn’t worry about negative SEO attacks that involve malicious backlinks.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/shutterstock_691589623-760x400.webp)
Bing Ads Improves Search Term Reporting
Bing Ads has improved search terms reporting with more data and the ability to track more campaigns.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/shutterstock_558399481-760x400.webp)
New Features Possibly Coming to Google Search Console
These new features are likely on the way to Google Search Console, according to code discovered in the interface.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/google-fake-news-760x400.webp)
Google Explains How it Weeds Out Disinformation in Search Results
Google published a 30-page white paper with details about how the company fights disinformation in Search, News, and YouTube.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/shutterstock_1214450704-760x400.webp)
Study Shows AMP Can Lead to Increase in Organic Search Traffic
A study on the impact of accelerated mobile pages on search performance shows positive correlation between AMP and organic traffic.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/google-soft-404s-760x400.webp)
Google’s John Mueller Explains Why Expired Product Pages May Become Soft 404s
Google’s John Mueller addressed an issue site owners might run into where expired product pages are reported as soft 404s.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/shutterstock_1175509357-1-760x400.webp)
Google My Business Has New Tools and Tips for Responding to Reviews
Google My Business has added a new way for business owners to respond to reviews.
![80% of Consumers Love Chatbots? Here’s What the Data Says [STUDY]](https://www.searchenginejournal.com/wp-content/uploads/2019/02/twitter-profile-760x400.webp)
Twitter is Testing a New Way to View Users’ Profiles
Twitter is testing a new way to view profiles of users in the mobile app without leaving the timeline.